Structured intake
A manager enters a synthetic incident directly or uses bounded field suggestions, then confirms the structured scenario before scoring.
Project Brief
Hotel Comp Policy Model
An explainable manager decision product for matching a guest recovery gesture to the service failure while keeping cost assumptions, operating constraints, alternatives, and review requirements visible.
Decision
Make generosity consistent and reviewable
The engine establishes a minimum recovery obligation from the incident, removes unavailable or inadequate gestures, and ranks the feasible options. Guest relationship value can add generosity but cannot lower what the service failure warrants.
The product is designed to compare transparent rules, interpretable models, nonlinear benchmarks, and manager judgment on future-dated cases before any production policy decision.
System
From scenario to accountable recommendation
Feasibility first
The engine filters unavailable gestures and enforces a recovery floor before cost or guest-relationship adjustments affect ranking.
Visible reasoning
The output includes the selected gesture, two alternatives, guest-facing value, assumed cost range, stability, approval path, and reason codes.
Validation before policy
Simulation demonstrates the contract. Property calibration would require real outcomes, temporal validation, overlap checks, manager review, and controlled shadow testing.
Current Limit
A working prototype, not a property finding
All operating records, comp history, costs, guest values, and outcomes are synthetic. Public property pages provide bounded context for guest-facing options only; the project does not claim access to internal hotel data, policy, inventory, margins, or performance.